The author of this book, DVDs, and other written materials provided on this website does not dispense medical advice or prescribe the use of any technique as a form of treatment for physical or mental problems without the advice of a physician, either directly or indirectly. The intent of the author is only to offer information of a general nature to help you in your quest for swimming performance improvement. In the event you use any of the information in this book, DVDs, or website content for yourself or to help others is your constitutional right, the author and publisher assume no responsibility for your actions.
Swim Video Coach is a d/b/a of Trius Publishing, Inc. We do not sell, rent, or share your email information. If either Swim Video Coach or Trius Publishing, Inc. were to be sold, you will be given two weeks’ notice with the option to remain active or have your email information removed from our database.
We use a Shopping Cart system. All your credit card information is encrypted and kept only by the credit card processor for a short period of time. Swim Video Coach has no access to your credit card information. All we retain is your Ship To address.
Damaged goods. If your shipping container is damaged and results in damages to the interior contents, then your claim must be made with the shipper. You must contact our office to assist you with this process and get a Return Goods Authorization number. Our email address is orders@SwimVideoCoach.com or you can call 858-886-9820 for customer service.
DO NOT CALL OUR FULFILLMENT CENTER.
We will need your name, address, city, state, zip, telephone number, approximate shipping date, and nature of the problem. Swim Video Coach will contact our fulfillment center to make the claim with the shipper either UPS or USPS.
We will provide you with the Return Goods Authorization number (RGA # ___). You will write that RGA # ___ just above the name and address of our fulfillment center. Please address and send all authorized returns to:
Swim Video Coach
4981 Havenwood Ave.
San Diego, CA 92120
To assist our fulfillment center in identifying your return correctly, include on a piece of paper with the interior contents your name and address and RGA # and what went wrong in our duplication or printing process.
If the contents, book(s) or DVDs, are damaged and will not play, we reserve the right to replace the damaged goods upon receiving them back to examine our error and fix the problem.
All return shipping expenses are the responsibility of the buyer.
When we receive and inspect the damaged item(s), we will replace and reship at no additional cost to the buyer.
On our www.SwimVideoCoach.com website we provide accurate and ample descriptions of our products and services so you can choose the best item to meet your needs or provide as a gift.
We want you to be a satisfied customer so you will be happy to tell your friends about your success using our system. And we are very confident that will happen if you follow the sequence of easy-to-master one-minute steps.
We will honor our commitment to quality and value by giving you up to 30 days to trial our system with a no questions asked 100% money back guarantee when we receive your returned items. Please call ahead to get your RGA # from customer service.
Pricing and Shipping Policy
All our products and services prices are clearly marked in our Shopping Cart. We use the United States Postal Service and United Parcel Service for our shippers.
In our shopping cart, your freight F.O.B. from our fulfillment center to your Ship To domestic US address is added to your invoice in the cart before checkout . Canada and overseas shipments are also calculated accordingly. Alternatively we may elect to add on to your invoice a flat fee for shipping and handling and that amount will be clearly marked in the checkout process. Or, we may waive shipping & handling fees as part of a package offer.
A typical USPS domestic 2-day priority mail is $5.60, and it has been our experience that for overseas shipments to the United Kingdom and Australia this same package is about $25.
We make every attempt to ship out orders between 1-2 business days after your order is placed. Based on your ship to address from our fulfillment center may take another 2-4 more business days. You may be given expedited delivery options added to your invoice in the shopping cart.
Swim Video Coach provides quality content products and services. Our mission is to save more lives through social media. We make every attempt to satisfy every customer so they will tell others where to get quality information that has the potential to save their life. To that aim, we provide a 30 day satisfaction guarantee of the workmanship duplicating and printing our books and DVDs. We feel that we provide the best and most knowledgeable swimming instructional and motivational content on the Web, and know that a satisfied customer is our best customer. Complaints can be taken at orders@SwimVideoCoach.com and testimonials are welcome at www.SwimVideoCoach.com/ContactUs. It is assumed that any testimonial gives us the permission to publish the same on our website and other marketing materials.